Reservations
Room bookings, rates, upgrades and special requests.
Send Us A Message
Complete the form below and the right member of our team will reply within one working day.
Our Offices
| Office | Address | Hours (local) |
|---|---|---|
| London (HQ) | 15 Ocean View Avenue, Mayfair, London W1K 3QT, United Kingdom | Mon–Fri, 09:00–19:00 |
| Miami | 800 Collins Avenue, Suite 1200, Miami Beach, FL 33139, USA | Mon–Fri, 09:00–18:00 |
| Singapore | 1 Marina Boulevard, Level 20, Singapore 018989 | Mon–Fri, 09:00–18:00 |
Frequently Asked Questions
How quickly will I hear back?
We aim to respond to every enquiry within one working day. Urgent requests relating to an imminent stay are escalated immediately and answered within a few hours.
Can you arrange transfers and experiences?
Yes. Our concierge can organise private transfers, restaurant reservations, guides, yacht charters, ski instruction, spa treatments and celebratory moments at any of our houses.
Do you handle group and event bookings?
We do. From intimate anniversaries to full-property buyouts, our events team will design an itinerary, arrange catering and coordinate every detail on your behalf.
I have a question about an existing booking. Who should I contact?
Please email [email protected] with your booking reference and we will take it from there.
Before You Write
To help us assist you faster, please include your preferred destination, travel dates, number of guests and any special requirements. Please do not send payment details or sensitive personal information through this form — see our Privacy Policy for how we handle your data.